Chat with friends and people at work - what can you chat about, what questions could you ask? The Basic English learning package comprises 20 ground-breaking programs that combine psychology, linguistics and instructional design to engage learners of English.Designed by Linguistics Expert Dr FRan Byrnes and Psychologist Eve Ash. Each program has six sections: 1. Language functions A practical opening to each program showing how we do things...

The term call center was first published by the Oxford English dictionary in 1983. It is not just a department, it is a reflection of the company. And everyone in the company must agree they need customers. If you work for pay, the customer guarantees your paycheck. A company wishing to excel should know the best strategy to increase profits is to provide great customer service through phone and email support, web forms, chat rooms, and social media....

A retelling of the French fairy tale in which a clever cat wins his master a fortune and the hand of a princess.

He remembers nothing. Mainly because he's just been brought back from the dead by his wife. She tells him that his name is Henry. Five minutes later, he's being shot at, his wife has been kidnapped, and he should probably go get her back. Who's got her? His name's Akan; he's a powerful warlord with an army of mercenaries, and a plan for world domination. Henry's also in an unfamiliar city of Moscow and everyone wants him dead. Everyone except for...

Gabriel Oak is a shepherd struggling to get ahead when Bathsheba Everdene moves next door. Although he loves her, she sees him as a friend and rejects him for two other suitors. After she leaves town, she and Gabriel are reunited years later, once everything has changed. In this classic novel, Thomas Hardy depicts the English countryside as idyllic but also hard and unforgiving, much like the Victorian mindsets of the day.

Love meets technology with a dash of quirk in this collection of highly original short stories   An aspiring actress meets an Icelandic Yak farmer on a matchmaking Web site. An online forum for cancer support turns into a love triangle for an English professor, a Canadian fisherman, and an elementary school teacher living in Japan. A deer and a polar bear flirt via Skype. In The Hypothetical Girl a menagerie of characters graze and jockey, play...

As Sophie prepares for a hotel re-opening, she reflects on her mother's journey in life and realizes they are similar in unexpected ways.

"Ranging from the 1880s to the 1960s, this richly illustrated history of cafés, cabarets and clubs in modern art includes both famed and little-known sites of the avant-garde. Organised by city, 'Into the Night' presents an exhilarating journey into a selection of social spaces across the world, from New York to Tehran, Paris, Mexico City, London, Berlin, Vienna, Ibadan and beyond. Bringing together painting, drawing, photography, sculpture, performance,...

Once again, Jason Bourne emerges from hiding and into chaos. His return this time prompted inadvertently by London-based reporter Simon Ross. Ross's writing is unveiling Operation Blackbriar--an upgrade to Project Treadstone--in a series of newspaper columns which have woken, and profoundly disturbed, Bourne's former masters. Bourne must uncover and eradicate the sources of their paranoia, before they eradicate him. Clawing his way out of madness,...