De-escalate: how to calm an angry person in 90 seconds or less

Foreword / by Brit Elders --

Introduction --

The secret revealed --

Affect labeling in action --

After restoring the clam, then what? Minimum coercion, maximum listening --

The art of core messaging --

Peacemaking in relationships --

Be an affect label leader --

The power of self-awareness --

A master skill for teachers --

How to be civil in an uncivil society --

Afterword.